Contact Details
Our contact details are:
Post:
Paul and Pauline Aslin
Erw Goed
Arthog
LL39 1YR
UK
Telephone: 01341 250882
Email: hello@treesandbees.co.uk
If you have any queries about anything on this website or in these terms and conditions, please contact us.
Your statutory rights are not affected by anything in these terms and conditions.
Delivery Charges
UK Delivery
For delivery outside the UK, please contact us.
We make a fixed charge for delivery within the UK . Delivery is free for orders over a certain value, as shown on our Apiary Shop site.
Delivery Time
We will endeavour to post your order out within 2 days of receiving it. Delivery will usually take 2-3 days from date of dispatch. However, there are only 2 of us and we may be away or exceptionally busy when your order arrives. If you need your order by a specific date, please contact us by email or using the contact form on this site or by phone: 01341 250882 before placing the order.
Returns & Refunds
We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and wish to discuss the possibility of a return or refund, please contact us.
Cancelling an Order
You have the right to cancel your order at any time up to 7 days following receipt of your order (starting the day after you receive the order).
Privacy Policy
No personal information is gathered by our website directly. We may use an analytics package, such as Google Analytics, to provide us with information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.
We use Worldpay, Paypal, Woo Commerce and Stripe to take payments and orders. They collect information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including name, e-mail address, postal address and phone number). Some of that information is passed on to us via email for the purpose of processing your order. We never receive details of your payment card or Paypal account.
We may use your personal information to send to you goods purchased via the website. We may use your email address to send you a marketing communication relating to our business which we think may be of interest to you (you can inform us at any time if you wish us not to send you marketing communications by emailing us at hello@treesandbees.co.uk)
We will not provide your personal information to any third parties.
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Data Protection
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email (to hello@treesandbees.co.uk) at any time
Copyright
The website and all its contents are owned or controlled by us. When you access the website you are agreeing that you may only use the content for your personal and non-commercial use. You may not copy, download, store (in any medium), transmit, adapt or change in any way the content of the website without our prior written consent.
Security
The information on the website is provided free-of-charge and in good faith. You agree that you use the website entirely at your own risk. Whilst we endeavour to ensure that the information on the website is correct, we make no warranties, whether express or implied in relation to its suitability, reliability, completeness or accuracy for any purpose; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the website is virus-free and secure. We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the website with your computer systems, software and/or hardware.
Links
The website may contain links to other websites. We are not responsible for the content, privacy policies or practices of third party websites.
General
We may revise these terms and conditions from time-to-time and without individual notice to you. You will be deemed to have accepted any modifications if you use the website after they have been posted.
These Terms & Conditions constitute the entire agreement between you and us in relation to your use of the website, and supersede all previous agreements in respect of your use of the website.
These terms and conditions will be governed by and construed in accordance with UK law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the UK courts.